Bespoke Notifications Engine for International Parcel Delivery Giant.
About the client.
The client is one of the biggest dedicated parcel delivery companies in the UK offering 7-day delivery solutions. Working alongside the majority of the UK’s top retail brands, the company provides flexible delivery options to home, work, retail locations and lockers, delivering more than 400 million parcels a year.
What they needed.
As the home shopping revolution has continued to grow, so too have the requirements for national parcel delivery services as – as a result – the client has grown rapidly, year-on-year. A significant element of the modern parcel delivery customer experience is via notifications (email, SMS & push), ensuring that customers understand where their parcel is up to, and when it will arrive. Over the years this had led to significant cost increases in the client’s business, with the company processing more than 5m SMS messages per week (and many more in peak periods). In addition, managing the integrations between Retailers’ systems and the clients own operational platforms had become unnecessarily complicated.
The client needed to replace its Notifications service with a modern, serverless and easier to manage platform, and one which would allow “bring your own carrier”, enabling them to negotiate improved rates for Notification execution.
How we helped.
Using carefully selected Amazon Web Services products, Mission Labs designed and engineered a completely bespoke Notifications Engine for the client – including the ability to communicate with multiple third-party APIs, set up new retail partners and customers quickly, and execute notifications on-demand to SMS, Email and Push channels via their app. Designing and deploying on AWS provides an extremely robust and reliable cloud-based and serverless notifications solution, with the added benefit of consumption-based pricing, significantly reducing the client’s cost to serve.
Mission Labs designed, built, tested, and migrated the client from its incumbent notifications platform to the new, bespoke Notifications Engine in less than 6 weeks from start to finish.
Why they chose Mission Labs.
Agility
With the project set to a very tight timescale, the client needed a partner that would go above and beyond to deliver on time and on budget.
Experience
Mission Labs’ AWS track record, years of experience in both the public and private sectors, along with our advanced software and integration experience provided the client with the confidence they needed.
Innovation
With a vast toolkit of AWS services and multiple third-party APIs to weave in, the client needed a partner that thinks differently about the development of software and solutions, and a proven track record of innovation.
Quality
Replacing an established notifications platform was never going to be a walk in the park. However Mission Labs’ continued pursuit of the highest quality delivery meant that the client got the solution they needed, delivered on spec and on time.
