Formerly Mission Labs, read more here.

Bring the future of customer experience management.

SmartAgent brings all your comms channels together into a single interface for easier contact management and supercharged customer experience.

Let your contact centre agents manage contact across multiple channels, from a single interface, and save valuable time by surfacing key contact information and history as soon as the contact arrives.

Blended omnichannel.

Manage every contact channel - whether it’s voice, chat, email, social or SMS - in a single browser window.

Open platform.

Integrate with virtually anything, providing a single pane of glass for contact management.

Drive up productivity.

Help your agents to manage more contact, more quickly, without being spread across dozens of tabs.

Delight your customers.

Reach your customers in the channels they prefer, without the need for additional software.

Improve agent happiness.

Make contact management and customer experience less stressful, by providing context with every contact.

Meaningful insights.

Make sense of the data and trends in your contact centre, and use them to improve performance.

Reduce costs.

Achieve greater efficiency and reduce the cost of handling contact.

Flexible Enterprise Features & Integrations.

We’ll help you create the contact centre solution you need.

Amazon Connect Voice Integration.
Amazon Connect Chat Integration.
Gamma Labs DXP Integration.
Blended Omnichannel Management.
Deep Reporting & Analytics.
Customised Wrap-up.
Outbound Dialler.
Quality Management.
Realtime Integration.
Self-Service Tools.

Trusted by some of the
biggest brands on earth

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