Posts about technology

We take a look back at 2021, a year of significant change and success for Mission Labs.

SmartAgent now comes with a MS Teams integration feature, giving users an even better experience.

Our SmartAgent app provides the perfect internal communication options for contact centres.

Agent desktop applications like SmartAgent have huge benefits for contact centres. We take a look at how they can help your business.

Legacy systems pose a threat to contact centres. We explain how moving to the cloud can save them.

Omnichannel communciation will define the cloud contact centre in coming years. Here's how it can have impact for your business.

When applied properly, contact centres can use automation to improve their agents’ experience and well being.

ID&V is an essential part of many customer contact journeys. Mission Labs can help transform how your business does ID&V to improve CX.

Automation can be a powerful tool. Making sure it is meaningful will drive efficiency and CX for your business.

Email provides an ongoing challenge for contact centre operators. With SmartAgent, we have a solution.

Find out how Amazon Connect's cloud-based technology can improve your contact centre.

As we see more businesses return to the office this year, we look at how cloud-based communications can enable safe office working for your staff.

With agents working remotely, having an intuitive cloud-based solution in place to ensure that quality asurance standards are maintained is a must.

It is vital in today's world that businesses provide the best digital customer experience possible so they can satisfy stakeholders and succeed in future markets. Mission Labs are commited to help fulfil that obligation.

Mission Labs proudly enhances its public sector credentials by joining the Crown Commercial Service Digital Outcomes and Specialist 5 Framework.

If you missed Andy Jassy’s opening keynote session at AWS re:Invent 2020, don’t worry. We’ve collated everything you need to know…

Are your contact centre team often often grumbling at the clunkiness of the existing system? Do you find that you’re frustrated by the lack of control you have over the roadmap? A unified cloud communicarton system could be the answer.

SmartAgent welcomes brand new Amazon Connect Chat, with ready made integration.

In recent years the role of the Contact Centre agent has become increasingly more involved. We look at what Amazon Connect can do for the modern day contact centre.

AI is a significant opportunity for contact centre improvement. The rapid growth in consumer AI adoption, combined with new AI-optimised user experiences and back-end processes, is empowering businesses to drive improved customer experience and cost reduction through the intelligent use of data. But is AI really as simple as plug, play and save?

CircleLoop, the cloud-based phone system for business, pledges ongoing support for Charity, Education and Healthcare providers with 20% discount to support UK and Ireland based school, healthcare providers and registered charities.

At a first glance it doesn't seem like cycling and Contact Centres have much in common. Our own Matt Cowell takes a look at how that might not necessarily be the case and where you could be making some important marginal gains.

The UK has now been dealing with the effects of Covid-19 for over 6 months. With no end in sight and winter around the corner, we have seen how attitudes are changing towards working from home. We look at why CircleLoop is essential to your cloud setup.

Joseph Oldfield joined Mission Labs as a Junior Software Developer from Code Nation. We find out about his journey into coding, his thoughts on academia and what it's like working at Mission Labs.

SmartAgent - our omnichannel agent application for Amazon Connect - now further enhances the capabilities and functionality of Connect with the addition of native video conferencing to an already extensive feature list.

Our lead software engineer and consultant at Complete Coding, Sam Williams, gives his thoughts on how to find the right chatbot for your business.

Mission Labs and Code Nation have been working together to nurture local tech talent and open the doors of opportunity for people hoping to start a career in technology.